Héyanic - Shipping Policy

Last updated: October 14, 2026

Thank you for shopping with HÉYANIC.

We are committed to providing a transparent and reliable shopping experience. This Shipping Policy explains how orders are processed, shipping timelines, delivery expectations, and how we handle shipping-related concerns.

1. Order Processing

Héyanic offers limited-edition clothing collections, including products available for preorder.

Processing and fulfillment times depend on product availability and the type of order placed.

Orders for in-stock products will be processed as soon as reasonably possible, subject to the estimated shipping timeframe disclosed at checkout or on the product page.

Orders placed on weekends or holidays may experience additional processing time.

Customers will receive an order confirmation by email after successfully completing their purchase.

Once an order has shipped, a shipping confirmation and tracking information will be provided when available.

2. Preorders and Estimated Shipping

Certain Héyanic products are available exclusively through preorder.

Our estimated preorder shipping timeframe is 2–4 weeks from the date of purchase, unless a different timeframe is clearly specified on the product page.

Preorders require full payment at checkout.

The estimated timeframe refers to when the order is expected to ship, not necessarily when it will arrive at the customer's address.

Preorder fulfillment may be affected by production schedules, product availability, quality inspections, or logistical circumstances.

We make reasonable efforts to ship orders within the timeframe advertised at the time of purchase.

If we determine that an order cannot ship within the promised timeframe, we will notify affected customers and provide the opportunity to accept a revised shipping date or cancel for a prompt refund, as required by applicable law.

Customers are not required to accept an indefinite delay.

3. Shipping Methods and Delivery Times

Available shipping methods and estimated delivery times are displayed at checkout.

Estimated delivery times begin after an order has been shipped and accepted by the shipping carrier.

Delivery times may vary depending on:

• Shipping destination

• Carrier operations

• Weather conditions

• Holidays and seasonal shipping volumes

• Other circumstances affecting transportation

Delivery estimates are not guarantees of a specific arrival date.

We will comply with applicable obligations concerning shipment, delivery, cancellations, and refunds.

4. Shipping Costs

Shipping costs are calculated and displayed at checkout before a customer completes a purchase.

Charges may vary depending on the destination, package weight, and selected shipping method.

Free or discounted shipping may be available for eligible orders when expressly advertised.

Any applicable shipping discounts or promotional conditions will be disclosed before purchase.

5. Order Tracking

Once an order ships, customers will receive a shipping confirmation email containing tracking information when available.

Tracking updates may take additional time to appear after the carrier receives the shipment.

Customers can use the tracking information provided to follow the progress of their deliveries.

For questions about tracking or order status, please contact our support team.

6. Shipping Destinations

Héyanic currently ships within the United States.

Available shipping destinations are determined by the options displayed during checkout.

International shipping is not currently offered unless expressly made available through our website.

If international shipping becomes available, applicable shipping charges, customs duties, import taxes, and other relevant fees will be disclosed where required by law.

7. Shipping Address Accuracy

Customers are responsible for reviewing and providing accurate shipping information at checkout.

Please verify your name, street address, apartment or unit number, city, state, and ZIP code before placing an order.

If you notice an error after purchasing, contact us as soon as possible at info.heyanic@gmail.com.

We will make reasonable efforts to accommodate address corrections before shipment.

Once an order has been shipped, we may be unable to modify its destination.

If an order is returned because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply to reshipment, where permitted by law and disclosed before payment.

Nothing in this section limits applicable consumer protection rights.

8. Lost, Damaged, or Delayed Packages

If your package is lost, damaged, or significantly delayed, please contact us at info.heyanic@gmail.com.

Include your order number and a description of the issue.

We will review the situation and, where appropriate, coordinate with the shipping carrier to investigate.

Depending on the circumstances, an appropriate resolution may include a replacement, reshipment, or refund.

Héyanic will honor its obligations under applicable consumer protection laws regarding lost, damaged, undelivered, or incorrectly fulfilled orders.

Customers should not assume that contacting the shipping carrier is their only available remedy.

9. Order Changes and Cancellations

If you need to update or cancel an order, please contact us as soon as possible.

Because Héyanic offers limited-release and preorder products, cancellations requested solely due to a change of mind are generally not accepted unless otherwise stated.

We may be able to accommodate certain order modifications before shipment, but cannot guarantee that changes will be possible.

Once an order has shipped, shipping details and product selections generally cannot be modified.

If an order cannot be shipped within the promised timeframe, customers will be offered applicable cancellation and refund options in accordance with federal and state law.

Where cancellation and a refund are required, we will process the refund promptly in accordance with applicable law.

10. Refunds for Shipping Issues

Refund eligibility is determined by the circumstances of the order, our Refund & Return Policy, and applicable consumer protection laws.

Where a shipping-related refund is approved or legally required, refunds will generally be issued to the original payment method.

Processing times may vary depending on the payment provider.

Our final-sale policy does not eliminate legal rights concerning unfulfilled orders, defective merchandise, or qualifying shipping delays.

For additional information, please review our Refund & Return Policy.

11. Customer Support

If you have questions regarding shipping, preorders, delivery status, order corrections, or lost packages, please contact:

Héyanic Customer Support

Email: info.heyanic@gmail.com

Website: https://www.heyanic.com

We appreciate your support of Héyanic and your patience as we bring each collection to life.